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Zoho CRM & Zoho Ecosystem — Global Partner Program (Karachi)

Our Zoho Services
Official Zoho Global Partner — Karachi
  • info@itmultiverse.com

We sell & implement all Zoho products with localized onboarding, training, and support.

Zoho CRM & Ecosystem Services

We are an Registered Global Zoho Partner (Karachi), delivering end-to-end CRM, marketing, support, finance, and analytics solutions across the Zoho ecosystem. From strategy and implementation to user training and ongoing optimization, we help SMEs streamline operations, track the entire customer journey, and grow revenue.

Our team configures Zoho the right way — clean data models, automated workflows, connected channels (email, WhatsApp, telephony), and actionable dashboards — so you get a single source of truth for leads → deals → invoices → support with full visibility and tracking.

Registered in Zoho’s Global Partner Program Registered in Zoho’s Global Partner Program Registered in Zoho’s Global Partner Program
  • CRM setup: pipelines, roles, permissions, and data migration.
  • Marketing stack: Campaigns, SalesIQ live chat & PageSense CRO.
  • Support stack: Desk ticketing & Assist for remote help.
  • Finance stack: Books/Invoice with quotes, taxes & inventory.
  • Analytics: executive dashboards, cohort & funnel tracking.

“Zoho isn’t just software — it’s your connected business OS. We implement, localize, and optimize it so your team sells faster, serves better, and reports smarter.”

— Zoho Solutions Team
Why Choose Us Registered in Zoho’s Global Partner Program)?

We bring practical SME-focused rollouts with measurable impact. Expect clean CRM architecture, automations mapped to your real processes, and training that sticks — all backed by local support.

Zoho Apps Stack
  • Global Partner Program: licensing advice & best-practice setups.
  • Fast onboarding: data migration from Excel/legacy CRMs.
  • Sales automations: lead routing, scoring & SLA reminders.
  • Omnichannel: email, WhatsApp*, telephony & website chat.
  • Reports that matter: pipeline, conversion & ROI tracking.
  • Ongoing support & quarterly optimization reviews.

*WhatsApp via approved providers (e.g., WATI/Twilio) integrated with Zoho.

FAQ
Frequently Asked Questions
Process mapping, data migration, pipeline design, roles/permissions, automation (workflows, scoring, SLAs), email/WhatsApp/telephony channel setup, and dashboards. We also run user training and go-live support.
All major apps: Zoho CRM, Bigin, Campaigns, SalesIQ, PageSense, Desk, Assist, Books/Invoice, Inventory, Commerce, Analytics, Flow, Cliq, and more — including licensing guidance as an Official Partner.
Yes. We integrate WhatsApp via approved BSPs (e.g., WATI/Twilio) and cloud telephony (e.g., RingCentral). Conversations are logged in CRM with lead/deal context and automation triggers.
Most SME implementations go live in 2–4 weeks, depending on data complexity, number of pipelines, and integrations. Larger multi-app rollouts (CRM + Books + Desk) may take 4–8 weeks with phased training.

Offerings & Capabilities

1. Zoho Products

  • CRM Plus (Sales & Marketing Management)
  • Campaigns (Email Marketing Automation)
  • PageSense (CRO & Personalization)
  • Bigin (CRM for Small Businesses)
  • Commerce (E-Commerce Solutions)
  • Desk, SalesIQ, Assist (Support & Live Engagement)
  • Finance Plus (Accounting & Finance)
  • Workplace (Email & Collaboration)
  • Recruit + People (HRMS)

2. Zoho CRM Features

  • Lead-to-Order Workflow (Leads, Contacts, Deals, Sales Forecasting)
  • Sales Automation (Macros, SalesSignals, Document Library)
  • Analytics & Dashboards (Anomaly Detection, KPIs, Churn Prediction)
  • Marketing Automation (Campaigns, Mass Emailing, Autoresponders, KPIs, Churn Prediction)
  • Advanced AI with Zia (Predictive, Sentiment, Recommendations)

3. Implementation & Consulting Services

  • CRM Plus Deployment & Customization
  • Workflow & Blueprint Automation Setup
  • Zia AI Configuration & Scoring Rules
  • Canvas UI Design & Portal Setup
  • Data Migration (XLS, Legacy, Other CRMs)
  • Report & Dashboard Configuration
  • Training & Change Management
  • Integration with Zoho Suite (Books, Desk, Campaigns, Creator, Projects)